Privacy Policy — Pilot Lounge - Flight SIM for Kids

Pilot Lounge

Last Updated: March 28, 2026

Effective Date: March 28, 2026

INTRODUCTION

Pilot Lounge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase or participate in our aviation simulation programs ("Services").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. INFORMATION WE COLLECT

A. Information You Provide Directly

- Full name of parent/guardian and participant (child)

- Email address and phone number

- Billing and payment information (processed securely through our payment provider)

- Age and date of birth of the participant

- Any health or safety information you voluntarily disclose relevant to participation

- Communications you send us (e.g., emails, contact form submissions)

B. Information Collected Automatically

- IP address and browser type

- Pages visited and time spent on our website

- Device type and operating system

- Referring URLs and click data

- Cookies and similar tracking technologies (see Section 6)

C. Information from Third Parties

We may receive information from payment processors, scheduling platforms, or analytics providers used to operate our Services.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process bookings, payments, and confirmations

- Communicate with you about your reservation, schedule changes, or program details

- Send safety information and pre-session instructions

- Respond to your questions and provide customer support

- Send marketing and promotional emails (you may opt out at any time)

- Improve our website and Services

- Comply with legal obligations

- Protect the safety and security of our participants and staff

We do not sell your personal information to third parties.

3. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Pilot Lounge's programs are designed for children under the age of 13 and up. We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).

- We do not knowingly collect personal information directly from children under 13.

- All registrations and bookings must be completed by a parent or legal guardian.

- Parents and guardians may review, update, or request deletion of their child's information at any time by contacting us at the information provided in Section 9.

- We do not use children's information for marketing purposes.

If you believe we have inadvertently collected personal information from a child under 13 without parental consent, please contact us immediately and we will delete it promptly.

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

- Service Providers: Third-party vendors who assist us in operating our website, processing payments, managing bookings, and sending communications (e.g., Squarespace, Stripe, Replit). These providers are contractually obligated to protect your information.

- Legal Compliance: When required by law, court order, or governmental authority.

- Safety: When disclosure is necessary to protect the health, safety, or rights of our participants, staff, or the public.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

- Active customer records: duration of your relationship with us plus 3 years

- Payment records: 7 years (as required by tax and financial regulations)

- Marketing communications: until you unsubscribe or request deletion

You may request deletion of your data at any time (see Section 7).

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use:

- Essential Cookies: Required for the website to function (e.g., shopping cart, session management).

- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).

- Marketing Cookies: Used to deliver relevant advertisements (if applicable).

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

- Access: Request a copy of the personal information we hold about you.

- Correction: Request that we correct inaccurate or incomplete information.

- Deletion: Request that we delete your personal information ("right to be forgotten").

- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in our emails or by contacting us directly.

- Data Portability: Request your data in a portable format.

- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

California Residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days.

8. SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

- SSL/TLS encryption on our website

- Secure payment processing (we do not store full credit card numbers)

- Restricted access to personal data by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Pilot Lounge

Email: Info@PilotLoungeSim.com

Website: PilotLoungeSim.com

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

Where kids learn to soar.